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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a Bosch Exxcel 1200 Express washing machine, and it

Customer Question

I have a Bosch Exxcel 1200 Express washing machine, and it has stopped spinning, so the clothes are sitting sopping wet in the machine. The separate spin cycle doesn't work either, even with the machine empty. The model number is ***** When trying to spin there is a loud continuous grumbling/graunching noise. Can you advise please.
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: As above, Bosch Exxcel 1200 Express, model WF02465GB/01, approximately 5 years old.
JA: Do you plan on doing the work yourself?
Customer: If it i feasible, yes.
JA: Anything else we should know to help you best?
Customer: The last couple of wash cycles don't seem to have cleaned as well as normal, so I was wondering if it could be the drive belt slipping, and not agitating the washing to the same extent.
Submitted: 1 month ago.
Category: UK Appliance
Expert:  bonzaco replied 1 month ago.

Hi my name is ***** ***** do you still require assistance?