UK Appliance Repair Questions? Ask a Technician for Answers ASAP
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I believe the issue lies with the closing of the door not being well. If the door is left ajar, even just a bit, it will allow warm air to be drawn in and cause frost to build in the freezer, obstructing air flow. Can you tell why the doors are not closing easily and staying closed? Is there a plastic cam on the bottom hinge that may be worn?