UK Appliance Repair Questions? Ask a Technician for Answers ASAP
Hello my name is ***** ***** I will be the one who will try to assist you today.
no water comes out of the spouts.
The filters in the brew unit are dirty.
^ Clean the filters by rubbing them with your finger.
I know you just cleaned the unit but lets try checking this first so we can at least rule it out.
Ok let me check something else.
are there any messages popping up on your unit?
ok so check to make sure all the pipes there are no kinks or twists and they are installed back on correctly.
Since there are no error messages tells me nothing is wrong with your machine and its just a matter of finding whats not correctly connecting.
Yes that is fine I will be here.
you are welcome
Welcome back. Still not working for you?
We will need to figure out what is not connected correctly. Lets try taking the water tank out and then putting it back in. Make sure all the tubes are securely hooked up and none are loose please.
When you turned the system off to clean did you do a rinse through afterwards?
Rinse the system
Always allow the machine to cool down before cleaning. Danger of scalding. Do not clean the machine with a steam cleaner as this will damage the machine. Do not use cleaners containing chlorides, acids, soda or scouring agents. These would damage the surface. It is important to clean the machine regularly, as the used coffee grounds will soon go mouldy. All removable parts except for the brew unit, the coffee bean container, the stainless steel milk flask and lid, and the cover to the central spout can be cleaned in a dishwasher. If the parts are cleaned frequently in a dishwasher, they can become discolored from regular contact with food residues (e.g. tomatoes) in the dishwasher.
Before switching the machine off for any length of time, the pipework, brew system and central spout need to be cleaned. If you have switched the automatic rinsing function off, you will need to rinse the system through manually. Place a suitable container under the central spout.
^ Use the right arrow sensor to highlight the maintenance symbol and then touch the OK sensor.
^ Select "Rinse the system" and touch the OK sensor.
^ Select "Start" and touch the OK sensor.
I was wondering how it was going? I never heard back from you so I wanted to follow up.