UK Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, my name is ***** ***** I look forward to helping you!
May I please have your model number so I am able to provide you with accurate, model specific information? The tag is on the right side of the door once opened.
Thank you! Is the tub full of water now and nothing is running or making any noise at all or what is exactly happening?
Okay, good, that is very helpful. Does the door shut easily and latch securely?
Thank you! Sorry for all the questions, I just want to make sure I give you the most accurate information. Can you please turn the power off at the mains for at least 15 minutes to reset the electronics? Does the behavior change when powered back up?
If you have already tried that, you don't need to again.
I believe the issue lies with the door switch. If the control does not get the signal that the door is closed, it will not start a cycle. I believe the door switch will need to be replaced. The door has to come apart to replace that part. Would you like instructions to do that?
First, you will need to remove all the screws from the inner door panel. It takes a Torx screwdriver (star shaped).
Once the screws are removed, the door panels will separate and the door switch is at the very top of the door, right in the middle where it latches. I will get you a link to that part!
I would have the part handy first so you can put it all back together while it is fresh in your mind! Please allow me just a few minutes to prepare some information for you, thank you!
The electronic door sensor is available at the link below.
You deserve 5 star service! I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!
Thank you! Please know I am here if you have follow up questions! Have a great rest of your day!
The symptoms you are having are indicative of the door switch failure. Can you please explain what you see in the buttons being slow to react?
Hmm, so the programming seems to be a bit erratic. Was it like this initially when it stopped working?
So that has just started since we started chatting? How long was the power off at the mains during the longest time?
When you turned the power at the mains off, what was the longest that you left it off?
I would leave it off for a couple hours, given this new information. Let me know what happens, please.
Hello, I see this question is still open and I was just following up to see if you require further assistance.