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Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 19080
Experience:  Highly accurate diagnostician with over 30 years experience!
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My washing machine suddely stopped and not opening door,

Customer Question

My washing machine suddely stopped and not opening door
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: Indesit its about 5 years
JA: Do you plan on doing the work yourself?
Customer: If i can
JA: Anything else we should know to help you best?
Customer: How do i open the door
Submitted: 2 months ago.
Category: UK Appliance
Customer: replied 2 months ago.
Hello can you help me with my question
Expert:  Kelly replied 2 months ago.

Hi, my name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 2 months ago.

The door will not open if the tub is full of water. There should be a small access door on the bottom of the front panel. Behind it is the pump filter. Have you cleaned out that filter?

May I please have your model number so I am able to provide you with accurate, model specific information?