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Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 20455
Experience:  Highly accurate diagnostician with over 30 years experience!
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Salt seems to be blocked. is not going through, must be

Customer Question

salt seems to be blocked . is not going through
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: must be several months
JA: Do you plan on doing the work yourself?
Customer: if I cac
JA: Anything else we should know to help you best?
Customer: I have tried pushing the salt through . but it never seems to go any ferther
Submitted: 6 months ago.
Category: UK Appliance
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 months ago.
I have asked for a telephone call instead. My phone number is ***** 44(###) ###-#### Please call me.
Expert:  Kelly replied 6 months ago.

Hi, my name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 6 months ago.

The salt container is likely plugged or the valve is faulty.

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 6 months ago.
model number SGS56A72GB FD NUMBER (###) ###-#### date of purchase 26. 06. 2004
Customer: replied 6 months ago.
request the information here
Customer: replied 6 months ago.
I have sent the details requested now I would like the help in writing or here by Email thanking you. Its now getting urgent.
Expert:  Kelly replied 6 months ago.

The tech sheet for your model is attached. Can you initiate the test cycle following the attached instructions and see if while in test number 7 the valve regenerates through the salt container?

Customer: replied 6 months ago.
I have asked that you give the help I requested not by a phone call but in writing or on this site
Expert:  Kelly replied 6 months ago.

I sent you the information here. Did you see the sheet I sent you above and perform the required self test cycle to see if the salt valve worked?