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Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Thanks for getting back! My servie 6 washing machine door is

Customer Question

Thanks for getting back! My servie 6 washing machine door is locked. how do i unlock it?
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: It is a Bosch Serie 6 around 6 years old
JA: What are all the symptoms of the problem (error codes, flashing lights, etc.)?
Customer: The error code is E18 I think
JA: What happened just before this problem started? What troubleshooting have you tried?
Customer: cycle finished but it wouldn't unlock. It wasn't me who started the cycle so I am wondering if something has been pressed in error
JA: Anything else you want the appliance expert to know before I connect you?
Customer: I trie dot run the spin cycle to see f the would work but no – all i can say!
Submitted: 2 months ago.
Category: UK Appliance
Expert:  Daniel T. replied 2 months ago.

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Expert:  Daniel T. replied 2 months ago.

Can you post the model number please. If you look on the front control panel its usually on there in smaller letters.

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