UK Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi my name is ***** ***** is the appliance still full of water and can you confirmt that it heated the water during its wash cycle?
Flashing light just indicates a fault condition - will the appliance spin the water out?
OK first thing to do is to check that the drain pump filter is not blocked.
If you put it on to spin with the filter out can you see the pump impeller spinning at the back of the filter housing?
OK if you open the door and slam it does it start?
OK cancel the program - leave it for a couple of minutes and then restart, once you hit start tell me if you hear a click at the door catch shortly after?
It sounds like the door interlock is failing - how old is the appliance?
Yes but if you're in a rented property the landlord should be paying - however they are only about £15 new
It is either the door interlock or else the main pcb which is alot more expensive - can you give me the serial number of the product and I can see which one it is.
OK come back to me in the morning and I may have a interlock that I can send you. Need to check our stores first.
Hi again, if you send your address to -***@******.*** - I can arrange for an interlock to be sent to you.
Item will be with you in a couple of days.