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Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 21195
Experience:  Highly accurate diagnostician with over 30 years experience!
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I am trying to figure out what's wrong with my washing

Customer Question

i am trying to figure out what's wrong with my washing machine but can't find my manual and can't make sense of the flashing icon
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: it's pretty new i got it last year, it's a NEFF washer dryer
JA: What are all the symptoms of the problem (error codes, flashing lights, etc.)?
Customer: one icon is flashing and i don't know if it's rinse or what it means it has droplets on it
JA: What happened just before this problem started? What troubleshooting have you tried?
Customer: it's a circle with drops of water
JA: Anything else you want the appliance expert to know before I connect you?
Customer: i was too nervous to start a wash
Submitted: 9 months ago.
Category: UK Appliance
Expert:  Kelly replied 9 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • May I please have your model number so I am able to provide you with accurate, model specific information? The tag is likely behind the door around the opening where the clothes are loaded.
Customer: replied 9 months ago.
just a minute i have to go upstairs one second
Expert:  Kelly replied 9 months ago.

Sure, thank you!

Customer: replied 9 months ago.
the problem is i can't open the door
Expert:  Kelly replied 9 months ago.

Ah, is the pump running, too?

Customer: replied 9 months ago.
because i started it then saw that flashing light and panicked and turned it off
Expert:  Kelly replied 9 months ago.

I suspect it is just a light telling you that the water inlet is not adequate. Can you turn it back on and see if the door will unlock, please?

Customer: replied 9 months ago.
the symbol that was flashing is a circle with lots of dots in it and a droplet of water on the side of it
Expert:  Kelly replied 9 months ago.

That sounds like a water inlet error.

Customer: replied 9 months ago.
it won't open. it's on pause
Customer: replied 9 months ago.
do i have to call a plumber?
Expert:  Kelly replied 9 months ago.

What happens if you start it?

Customer: replied 9 months ago.
i'm nervous to start it because of the flashing light
i don't want water everywhere
Expert:  Kelly replied 9 months ago.

I understand, no worries. Can you access the plug to unplug it for a few minutes?

Customer: replied 9 months ago.
sorry if i'm being too paranoid
Customer: replied 9 months ago.
one second
Expert:  Kelly replied 9 months ago.

Oh, that is totally understandable!

Customer: replied 9 months ago.
ok off at the mains
Expert:  Kelly replied 9 months ago.

Let's unplug it for about 5 minutes. That will reset the electronics and we can go from there once we turn the power back on in about 5 minutes.

Customer: replied 9 months ago.
the plug is hidden behind but the switch is visible above
Expert:  Kelly replied 9 months ago.

Sure, that is fine. Any way we can get the power off for a few minutes will be just fine!

Customer: replied 9 months ago.
ok thanks.
Expert:  Kelly replied 9 months ago.

You bet, let me know what happens when power is restored. Hopefully reset and all will be well! :)

Customer: replied 9 months ago.
shall i try now?
sorry i should have just tried that before contacting you... let me see
Expert:  Kelly replied 9 months ago.

Let's give it a couple more minutes, please.

Customer: replied 9 months ago.
i turned it on it's still flashing
Customer: replied 9 months ago.
ok i'll turn it off again
Expert:  Kelly replied 9 months ago.

Will the cycle cancel and unlock the door?

Customer: replied 9 months ago.
i don't know how to cancel, i tried it wouldn't work
Expert:  Kelly replied 9 months ago.

It sounds like the water inlet valve is going to need to be replaced or the main control or pressure switch may have problems. I will need the model number to be able to help with those things and they will all require pulling the machine out to remove the top access panel. You may want to call for service if you are not very comfortable with this.

Customer: replied 9 months ago.
i'll have to, i can't physically move the machine myself.
i'll call someone to come and have a look, thank you for your help
Expert:  Kelly replied 9 months ago.

I understand, thank you. Have a peaceful evening, thanks again.

Expert:  Kelly replied 9 months ago.

Hello, I see this question is still open and I was just following up to see if you require further assistance.