How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 20098
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

We select a program close the door and the machine just hums

Customer Question

Hi we select a program close the door and the machine just hums for hours no washing occurs. The machine has not been used for 12 months
Submitted: 6 months ago.
Category: UK Appliance
Customer: replied 6 months ago.
Whirlpool DWH M10 W
Expert:  Kelly replied 6 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

The wash motor may be seized or the drain pump is running because there is water in the base of the machine. Does it fill with water or just start humming right away?

Customer: replied 6 months ago.
Hi it's just humming right away, no water is filling
Expert:  Kelly replied 6 months ago.

So there is water in the base of the machine that is keeping the pump running. Or, a mouse may have gotten under there and actuated the float, that is very common. You will need to pull it out to access that area for inspection to determine what is happening. Let me know what you find.

Customer: replied 6 months ago.
Will have a look
Expert:  Kelly replied 6 months ago.

Sounds good, keep me posted.

Customer: replied 6 months ago.
There is a leak in the bottom. Tonight I will pull the machine out properly to see where this is coming from will keep you posted
Expert:  Kelly replied 6 months ago.

Thank you.

Customer: replied 6 months ago.
hi Kelly,I have bought a new washer. Seemed like the old one had numerous issues.Cheers,
Mick
Expert:  Kelly replied 6 months ago.

I understand, thank you. Take care ....

Customer: replied 6 months ago.
same to you
Expert:  Kelly replied 6 months ago.

Thank you.