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Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 18616
Experience:  Highly accurate diagnostician with over 30 years experience!
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We've just had a Neff hob installed and all 4 rings are

Customer Question

We've just had a Neff hob installed and all 4 rings are flashing the number 8 and none of the controls are responsive?
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Just since this morning
JA: Do you plan on doing the work yourself?
Customer: If I can yes
JA: Anything else we should know to help you best?
Customer: Not Really, basically none of the rings are working only flashing up with the number 8
Submitted: 2 months ago.
Category: UK Appliance
Expert:  Kelly replied 2 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • That means that the timed off setting has been selected in the control setting.
  • May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 2 months ago.
Hi. Yes its the T54T55N2 Induction hob mate
Expert:  Kelly replied 2 months ago.

Can you verify the unit is not in a timed cycle with the settings off?

Customer: replied 2 months ago.
It's not in a timed circle no.
Expert:  Kelly replied 2 months ago.

It sounds like the electronic control is in a failure mode then. I would phone for warranty repair.