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Daniel T.
Daniel T., Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 14668
Experience:  25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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I have a NEFF Dishwasher S51E50X1GB/25 - It has frozen with

Customer Question

i have a NEFF Dishwasher S51E50X1GB/25 - It has frozen with the tap light flashing
JA: How long has this been going on? And how severe is the problem?
Customer: 1 day - no use of dishwasher so very severe
JA: Do you plan on doing the work yourself?
Customer: if it is simple yes - if not then i will get an engineer out
JA: Anything else we should know to help you best?
Customer: no
Submitted: 3 months ago.
Category: UK Appliance
Expert:  Daniel T. replied 3 months ago.


When the tap light is flashing can you hear the drain pump at the bottom running all the time?


Customer: replied 3 months ago.
that is correct - it is running non stop
Expert:  Daniel T. replied 3 months ago.

Ok if the pump is running all the time and you have the tap light flashing then water has leaked into the base of the dishwasher and has activated the flood switch in there.

What you need to do is pull the dishwasher out from under the unit and lie it on its back. This will allow the water to drain out from the base so you will need a towel for this part.

Then stand the dishwasher upright and then this should have reset the flood switch and cleared the tap light and stopped the pump from running all the time.

Now retry a cycle and see how it goes. Fingers crossed its an over fill that caused it so it should be fine. But if you find it does it again then theres a leak under there which you need to fix and find.

To find this you need to remove the side panels and check the workings under there and check the hoses and see what you find.

So try the above and see how it goes. If you need anymore info just get back to me.

Expert:  Daniel T. replied 3 months ago.


Just wondering how you got on with the dishwasher as the question is still open.

Do you still need help on this?

If not then could you please remember to rate the answer then it will close the question down.

Many thanks

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