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Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Machine not turning. Water entering, but no spin at all,

Customer Question

Hello. Machine not turning. Water entering, but no spin at all
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: Zanussi Timeline 1600 ZWD1680W. No, last wash came out sodden
JA: Do you plan on doing the work yourself?
Customer: I don't know. Never tried before
JA: Anything else we should know to help you best?
Customer: I don't think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: UK Appliance
Expert:  Techdesk replied 3 months ago.


Sorry for the delay in getting to your question.

How old is your appliance?

How are your diy skills? Would you be able to take the machine apart to repair?


Customer: replied 3 months ago.
It took so long to get a response I assumed none was coming and have booked an engineer. I gave the model details at the start
Expert:  Techdesk replied 3 months ago.

Unfortunately, I'm not online all the time and it appears no one else had contacted you, so, when I saw your question, I did. I saw your model number in your question but didn't see an indication of age so asked.

However, as you've contacted an engineer, I'll opt out of your question now.

Sorry I couldn't be of any help on this occasion.