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Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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How do you open the back of a zanussi zk 56 / 48 ral to

Customer Question

Hi how do you open the back of a zanussi zk 56 / 48 ral to fault find...thank you
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: A week...freezer is working and fridge is not
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: It's a zanussi zk 56 / 48 ral and we have it 15 years
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: UK Appliance
Expert:  bonzaco replied 3 months ago.

Hi my name is ***** ***** you cant open the back its a sealed unit - what is your problem with the fridge/freezer?

Customer: replied 3 months ago.
The freezer is working and the fridge is not
Expert:  bonzaco replied 3 months ago.

OK if you go around the back and put your hand on the motor (compressor) is it hot or just warm. Secondly does the appliance switch itself off from time to time?

Customer: replied 3 months ago.
Hi I'm having problems even getting power to the fridge now. I took the starter or whatever it is out of the compressor to inspect the wiring and when I put it back there was no power going through to the compressor. I have power at the mains side but it's not going through the starter
Expert:  bonzaco replied 3 months ago.

OK what make and model of compressor do you have fitted?

Customer: replied 3 months ago.
Zem r134a
Expert:  bonzaco replied 3 months ago.

OK ZEM is the manufacturer R134a is the refrigerant in use I need the model number of the compressor. Can you also confirm that you have a multimeter?

Customer: replied 3 months ago.
The only other number there is GL 80 AA. I have a multimeter
Expert:  bonzaco replied 3 months ago.

Ok excellent, is the relay and overload a one piece or two piece plug in?

Customer: replied 3 months ago.
One in there is only one connection point
Expert:  bonzaco replied 3 months ago.

OK you should have a live and neutral at a minimum - can you attach a picture so I can see how it is connected please.