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Daniel T.
Daniel T., Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 15635
Experience:  25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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I"ve got smeg FC36RX4, the fridge isn't working freezer is,

Customer Question

Hi
JA: Hi. How can we help?
Customer: I"ve got smeg FC36RX4
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: the fridge isn't working freezer is
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: are you human or robot?
JA: I'm an assistant to the Appliance Technician. I work with them to help customers like you.
Customer: It's FC36RX4, 9 year old may be
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: thats all i gueess
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 11 months ago.
Category: UK Appliance
Expert:  Daniel T. replied 11 months ago.

Hi

If you look at the back of the appliance does your model have 2 compressors?

If so are both running or is it just 1 thats running?

Regards

Customer: replied 11 months ago.
Let me check that. I'll get back to you
Expert:  Daniel T. replied 11 months ago.

No worries. Looking at the service info it is so we just need to see if they are both running or if only one is.

Feel them both and see if one is colder then the other.

Customer: replied 11 months ago.
just checked. one of them is hot and one of them is cold
Expert:  Daniel T. replied 11 months ago.

Ok the cold one is the fridge compressor.

What you will find here is its more then likely the frige thermostat at the top. Ive replaced quite a few of these over the years for this fault.

What you need to do on this is access the top of the appliance and if i remember correctly you can remove the top panel.

Then you need to remove the fridge dial and then you can access the thermostat. You can replace it from there and follow the silver capliery round to the back and swap it over from there.

Then this should get the fridge back up and running again from there.

So check the thermostat and im sure you will find this is the fault here.

Customer: replied 11 months ago.
tried to open it but looks like i don't have the required tools.
How much cost it will be if i need your or someone else service to fix the fridge?
Expert:  Daniel T. replied 11 months ago.

To get an engineer in you are looking at about the £200 roughly asthe thermostat itself is £145 and im not sure if you can get a universal one s the capliery on these are very long were as the universal ones have a short capliery on them so it may have to be a genuine thermostat which is £145 from Smeg.

Not a cheap fix im afraid.