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Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Washing machine - hotpoint Aquarius plus - goes through wash

Customer Question

Washing machine - hotpoint Aquarius plus - goes through wash cycle ok but clothes still wet not draining and spin isn't drying clothes as the water isn't getting away - have opened the front drain hole at bottom of front panel and only a little water came out - am having to turn it to position C to get it to pump out
JA: Can you guesstimate how old your Hotpoint is? And just to clarify, what's the exact model?
Customer: Five years old it's the Aquarius +
JA: Do you plan on doing the work yourself?
Customer: WML940 super silent
JA: Anything else we should know to help you best?
Customer: Nope
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: UK Appliance
Expert:  bonzaco replied 3 months ago.

Hi my name is ***** ***** could you let me have the full model number of your Hotpoint please.

Customer: replied 3 months ago.
Hotpoint Aquarius + wml940
Expert:  bonzaco replied 3 months ago.

OK with no water or clothes in the washer will it spin empty?

Customer: replied 3 months ago.
It spins fine just doesn't drain all the water out
Expert:  bonzaco replied 3 months ago.

OK if you remove the filter from the pump chamber and then put it on spin can you see the pump impeller going around very fast inside the pump housing? Look in the filter hole its visiible at the back.

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