UK Appliance Repair Questions? Ask a Technician for Answers ASAP
If you look in the door frame area you will see a product number or code - would you kindly let me have it as these Lamonas are made by a number of manufacturers. Thanks - Ian
Excellent just the job give me a couple of mins to find it.
OK its made by Hoover/Candy for Howdens under th Lamona brand. This next bit will mean that you have to take the plinth off to get where I need you to be, are you happy to do this?
OK usually the kitchen fitters fit a plinth across the lower front of you units, most of them continue this plinth across the front of the washing machine too. You have to remove the whole thing (unless you are lucky and they had a brain and cut a section out for you) once you have it removed it will let you see the drain filter. Once there come back to me.
Can you take a photo and attach it to your message using the paperclip just as you would and email using the normal text box that you are using - according to the diagrams there have been four different pumps fitted but all of the have a filter housing. Just as an afterthought you have removed the washing machine plastic plinth too?
It looks to me like there are screws holding the front plinth one, am I mistaken?
OK well at this stage you have to decide if you want to take out he appliance meaning removing the pipes (drain and water supply) and also disconnect the electrics, Just out of interest is the drain hose going into a spigot under the sink or does it go into it's own down pipe?
Ok when you put it on spin or pump out do you hear a motor running before the spin starts?
OK get a bucket and undo the connection under the sink, once this has drained into the bucket, put the appliance pipe in the bucket and start it on spin - tell me if you get any water out of the pipe.
OK come back to me tomorrow when you have this done - just out of interest is this a new installation or have you been using it since connected?
OK - if you uncouple it from the water, the drain and the electric and being braver pull it forward and gently put it on its back. You will then see where the corrigated gray pipe comes in at the back and then goes to the pump. At the otherside of the pump you will find another pipe that goes through to the bottom of the wash tub. Come back to me when you have found them.
OK the corrigated hose is connected onto the drain pump inside the washing machine see hole in back, its then goes from the drain pump out through that hole and up to the sink drain. The other pipe goes from the bottom of the washing machine tub into the pump. I need you to check if there is a blockage stopping the pump from discharging the water or if you have a faulty pump. This is why I have asked you to put it on its back. Its easier to work when you have things in easy reach.