UK Appliance Repair Questions? Ask a Technician for Answers ASAP
Can you give me the model number of your monagram please.
OK copy and paste the following link into your browser - http://www.searspartsdirect.com/model-part/zirs36nmhrh/0432/0167100/g7090658/00002.html -- this gives you a diagram of the cabinet and its associated parts, you have to remove part number 6577 the evaporator cover, behind it item 5005 is the evaporator trough, likely the hole in the centre of the trough is blocked with ice and will need cleaning out. Hot water and towels usually work. Once that is done you should be OK, if not then come back to me and we can have a look at the defrost system.