UK Appliance Repair Questions? Ask a Technician for Answers ASAP
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It sounds like there is an air flow issue. Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?
It sounds like the refrigerator has lost its coolant and is going to need to be recharged. Are you able to remove the rear cover in the freezer section to get a look at that coil? Is there any frost on it at all?