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Daniel T.
Daniel T., Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 14664
Experience:  25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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JA: . What seems to be the problem? Customer: The drying

Customer Question

JA: Hello. What seems to be the problem?
Customer: The drying function is not working
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: On my zanussi
JA: Is there anything else the Appliance Technician should be aware of?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: UK Appliance
Expert:  Daniel T. replied 5 months ago.


Can you post the model number please.


Customer: replied 5 months ago.
Zwd 1260 w
Customer: replied 5 months ago.
The drting cycle completes but the clothes are soaking wet at the end
Customer: replied 5 months ago.
I have cleaned the filter and drained the water inside
Customer: replied 5 months ago.
But still clothes are not drying
Expert:  Daniel T. replied 5 months ago.

Thanks for that.

If the dryer completes but its still all wet in there then what you need to do is pull the washer out and remove the top panel.

From there make sure the washer is unplugged.

Then in the back rigth corner you will see the blower motor with a small belt. Check the belt as sometimes this can wear and come off. If the belt is there then turn it by hand and check it turns ok. If its stiff to turn then the faan chamber will need to be replaced.

But if the belt is fine then look on the left hand side of the dryer chamber and there you will see the thermostats. One will have a red button. Press the red button and see if it clicks. If it does then the thermostat has reset so retry it and see how it goes from there.

Check them first and see how it goes from there and let me know.


Expert:  Daniel T. replied 5 months ago.


Just wondering how you got on with the washer as the question is still open and ive not heard back from you.

Do you still need help on this?


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