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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My washer dryer wont start a cycle, or if it does, stops

Customer Question

My washer dryer wont start a cycle, or if it does, stops after 5 minutes and doesnt start again..
JA: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts.
Customer: Ok
JA: Tell me a bit more about what's going on so we can help you best.
Customer: My machine wont spin, or drain and stops mid cycle
JA: Is there anything else the Appliance Technician should be aware of?
Customer: No thats it
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: UK Appliance
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  bonzaco replied 6 months ago.
Good afternoon, my name is ***** ***** I will try and help you resolve the issue with your landry product, could I have the manufacturer and model number please so that I can look up the data - thanks
Customer: replied 6 months ago.
Zanussi electrolux, jetsystem, progress 1200 6kgZwd 1272 W
Customer: replied 6 months ago.
Anything else you need to know?
Customer: replied 6 months ago.
Hello?
Expert:  bonzaco replied 6 months ago.
Sorry for the delay - does the appliance heat the water?
Customer: replied 6 months ago.
it does
Expert:  bonzaco replied 6 months ago.
I am just waiting for the service manual to be sent over and then I will take you through the self test procedure which should help us isolate the problem. Will come back to you as soon as I have it
Customer: replied 6 months ago.
Ok cheers ***** *****
Expert:  bonzaco replied 6 months ago.
OK got it at last - drop me a note when/iff you still require help.
Customer: replied 6 months ago.
I still need your help..
Expert:  bonzaco replied 6 months ago.
OK just one final thing can you give me the PNC number which is on the rating label inside the door it will be either 9 or 11 numbers long.
Customer: replied 6 months ago.
Mod - zwd1272w
Type - p6847480
Prod num - 50hz 2050w
Seriel - 63800170Thats all the numbers etc on inside of door, cheers ***** ***** you
Customer: replied 6 months ago.
Have any of those helped?