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Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My Schott Ceran hob is now only working on 3 rings. JA: I'll

Customer Question

My Schott Ceran hob is now only working on 3 rings.
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: Until 3 days ago the large ring worked OK.
JA: Is there anything else the Appliance Technician should be aware of?
Customer: Now when I put any pot on the ring the indicator flashes but I do not think it knows there is a pot in position and after a few moments it switches itself off!
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: UK Appliance
Expert:  bonzaco replied 5 months ago.
Schott Ceran is the name of the company that makes the glass top not the appliances Manufacturer. Would you kindly let me have the manufacturer and model number please. This may be on a label underneath the hob unit.
Customer: replied 5 months ago.
Whirlpool - HAH - 6000AB A, hope this is what is required.
Expert:  bonzaco replied 5 months ago.
Many thanks spot on - how old is the appliance as it is not coming up on that model number - Can you read the product code which usually starts with an 85 and is a long number.
Customer: replied 5 months ago.
Only other number other than a serial number is
4619(###) ###-####1A.
Expert:  bonzaco replied 5 months ago.
Many thanks - leave this with me for about an hour whilst I find the details - Ian