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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Pearl, JA: I'll do all I can to help. Tell me a bit more

Customer Question

Hi Pearl,
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: I have a Zanussi Jetstream Washing Mach Mod ZWF14380W
JA: Is there anything else important you think the Appliance Technician should know?
Customer: It does not display an Error Message , just stops on the washing cycle after about 1-2 mins It does this on all wash cycles. It draws off the detergent but not conditioner (it does not operate long enough). Any ideas ?
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 7 months ago.
Category: UK Appliance
Expert:  bonzaco replied 7 months ago.
Can you give me the pnc number that is in the door frame on the rating lable please - Ian
Customer: replied 7 months ago.
HI Ian,Product No.###-##-####Serial No. 903 00043
Type. H1954443
Expert:  bonzaco replied 7 months ago.
OK if you put it onto a spin cycle will it spin?
Customer: replied 7 months ago.
Yes it spins and drains.
Expert:  bonzaco replied 7 months ago.
OK so we know the motor and pump work - do you have a multimeter?
Customer: replied 7 months ago.
afraid not.
Customer: replied 7 months ago.
Afraid not.
Expert:  bonzaco replied 7 months ago.
OK well we need to be able to check the water inlet valves as two are used during fill and if one doesnt work the appliance stalls
Customer: replied 7 months ago.
There is only 1x inlet which is at a high level. the other valve is the drain.
Expert:  bonzaco replied 7 months ago.
On the outside yes there is only one connection but once you take the top of it splits to two.
Customer: replied 7 months ago.
Ok, taking top off next few mins.
Customer: replied 7 months ago.
OK, top off and 2 valves visible.
Expert:  bonzaco replied 7 months ago.
OK have you a means of testing for a voltage - even a mains tester would help.
Customer: replied 7 months ago.
afraid no electrical testing equip at all- popping into neighbour to see if can borrow.
Customer: replied 7 months ago.
Got one now, I'm not electrically proficient so hope this one is working ok.
Expert:  bonzaco replied 7 months ago.
OK what have you got so I know what Im working with?
Customer: replied 7 months ago.
A phase tester
Expert:  bonzaco replied 7 months ago.
No good unless it has voltage and resistance measurement capacity?
Customer: replied 7 months ago.
Afraid not. I'll have to buy equipment in the morning. What do you suggest is best?
Leaving tomorrow for UK, can I pick this up with you again on Tuesday when I return?
Dave
Expert:  bonzaco replied 7 months ago.
All you need is a cheap multimeter that can take Voltage AC and Resistance readings and as a bonus one that has a continuity beeper. Dont go spending a great deal cheapest you can get, we are not too worried about accuracy more about indications.
Customer: replied 7 months ago.
Ok. Thanks very much. Do I just log on again on Tuesday? Is there a ticket number I need?
Expert:  bonzaco replied 7 months ago.
Just log back on and you will be routed to me and we can pick it up from where we left off. - Ian
Customer: replied 7 months ago.
Many thanks Ian. Much appreciated.
Dave
Expert:  bonzaco replied 7 months ago.
A pleasure, speak to you soon.