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Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Lights on, but not cooling in the fridge and freezer starting

Customer Question

Hi, lights on, but not cooling in the fridge and freezer starting to defrost
JA: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so we can help you best.
Customer: Think it's been happening for a few days, we thought perhaps we hadn't closed the door properly, but come home day, milk off and freezer cold, not frozen. Have tried pressing fast freeze yesterday, but clearly not working. Fridge light comes on when I open the door. No noise.
JA: Anything else I can tell the Appliance Technician before I connect you two?
Customer: Nothing I can think of. Thank you.
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and connect you two.
Submitted: 6 months ago.
Category: UK Appliance
Expert:  bonzaco replied 6 months ago.
Can you give me the manufacturer and model number please - Ian

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