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Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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The oven isn't working, the clock is working ,but when I

Customer Question

the oven isn't working
JA: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so we can help you best.
Customer: the clock is working ,but when I turn the oven knob nothing comes on.
JA: Is there anything else the Appliance Technician should be aware of?
Customer: ive checked the fuse in the fuse box its ok
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and connect you two.
Submitted: 7 months ago.
Category: UK Appliance
Expert:  bonzaco replied 7 months ago.

Good afternoon, my name is ***** ***** can you give me the manufacturer and model number of you appliance please?

Customer: replied 7 months ago.
its a bosch hbn35.0 gb
Expert:  bonzaco replied 7 months ago.

Could you give me the full ENr that is only a partial - it will be something like -- HBN3501/03

Customer: replied 7 months ago.
HBN 355506
Expert:  bonzaco replied 7 months ago.

Thanks - you should also have an oblique stroke followed by two numbers which gives me the version.

Customer: replied 7 months ago.
Customer: replied 7 months ago.
Sorry HBN 3550/GB
Expert:  bonzaco replied 6 months ago.

I am assuming that this is either a HBN3550GB/01 or HBN3550GB/02 as the number you have given above is still not correct. Are you able to use or do you have an electrical test meter or multimeter?

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