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Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 19149
Experience:  Highly accurate diagnostician with over 30 years experience!
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Hotpoint Aquarius WD5290 washer/drier ***** ***** Not

Customer Question

Hotpoint Aquarius WD5290 washer/drier ***** *****
JA: Thanks. Can you give me any more details about your issue?
Customer: Not pumping out - filter is clear, machine drains by gravity ok, all pipes clear. Pump impeller runs for a few seconds on pump out and then stops.
JA: OK got it. Last thing — UK Appliance Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: UK Appliance
Expert:  Kelly replied 9 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the pump is stopping, then I would suspect it is losing the voltage from the controller or the pump is stopping due to a mechanical failure. When it stops pumping, do you hear the pump humming or buzzing? Do you have a meter to test voltage at the pump with?

Customer: replied 9 months ago.
Power to the pump Only for about 3 seconds.
Expert:  Kelly replied 9 months ago.

So, the controller is having trouble. Unplug the machine for a few hours, any change?

Customer: replied 9 months ago.
Nope
Expert:  Kelly replied 9 months ago.

I believe the main control module will need to be replaced.