UK Appliance Repair Questions? Ask a Technician for Answers ASAP
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What is the make and model?
The tap is likely off the tap should go in the direction of the pipe. So if the lever is going with the pipe it should be on...and perpendicular to the pipe is off.
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There is no water to the unit, so either the tap is off or the fill valve is bad. Do you see a dome float in the corner of the machine when you open door?
Which way do you have it? Or can you take a picture of it?
OK turn it the other way and try it