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Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 19129
Experience:  Highly accurate diagnostician with over 30 years experience!
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Im sachin. I have siemans fridge freezer the ice maker has

Customer Question

hi, im sachin. I have siemans fridge freezer the ice maker has stopped working. the freezer i thought was not cold enough relative to the temp on the display. I switched on and off and it seems that is ok. but no ice.
JA: Thanks. Can you give me any more details about your issue?
Customer: the fridge was working fine.
JA: OK got it. Last thing — UK Appliance Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Customer: model number KA58NP90gb/07
Submitted: 9 months ago.
Category: UK Appliance
Expert:  Kelly replied 9 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The freezer must be at least -12 for the ice maker to cycle. I suspect the temperature might be warmer than that. Do you have an external thermometer to test the temperature?

Customer: replied 9 months ago.
I will check tomorrow and confirm. It seems pretty cold and food is frozen.
Expert:  Kelly replied 9 months ago.

Okay, also check that the tube that the water flows from to fill the maker is not frozen shut. Let me know what you find.

Customer: replied 9 months ago.
Hi it's below 12 and don't think the tube is frozen
Customer: replied 9 months ago.
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Expert:  Kelly replied 9 months ago.

Below 12 or colder than -12? If there is ice waiting to be dumped, then the ice maker itself is likely faulty. If no ice in ice maker mold, then the water fill valve is likely faulty.