UK Appliance Repair Questions? Ask a Technician for Answers ASAP
Could you give me the manufacturer and model number please # *****
OK when you get back home let me know what you find, unfortunately there are various ways that each manufacturer controls their freezers so the model number is ***** importand.
It should be stuck on a label, usually in the fridge cavity
OK on this model there is no fast freeze (quick freeze) as should you forget to switch it off then likely you would freeze everything up in the fridge too. Can you confirm that the compressor (motor) is running at the back?
OK turn it off again and tell me after letting it cool down if you can hear a clicking a short while after you turn it back on again? Give it 15 minutes or so before you switch it back on.
OK no worries, I'll be around in the morning or the evening tomorrow.