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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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The fridge is not getting cold

Customer Question

The fridge is not getting cold
Submitted: 10 months ago.
Category: UK Appliance
Expert:  bonzaco replied 10 months ago.

Make and model number please - is the compressor (motor) at the back running?

Customer: replied 10 months ago.
Beko gNE134620X. The motor is running
Expert:  bonzaco replied 10 months ago.

OK could you give me the full product code that is on the label inside, does the freezer work OK?

Customer: replied 10 months ago.
Product code g92605ne freezer still cold but I don't think it is freezing
Expert:  bonzaco replied 10 months ago.

No that is the model number I need the product code - its a long number usually starts with 6 7 9 - Can you get access to the back of the f/f ??

Customer: replied 10 months ago.
Product no###-##-####Barcode on back###-##-####NE134620x
Expert:  bonzaco replied 10 months ago.

Good stuff - are you able to get around the back of the appliance if needed?

Customer: replied 10 months ago.
Expert:  bonzaco replied 10 months ago.

OK I need you to get around the pack and put your hand on the compressor and tell me if it is hot or just warm?

Customer: replied 10 months ago.
It was warm to hot last night. I have left the fridge off all night. 6 hours. I have now plugged it back in Fridge setting 4. Freezer -15 the fridge is running but not cooling down it has been on for an hour
Expert:  bonzaco replied 10 months ago.

You have three pipes coming out of the compressor, one is blocked off then you have one small and one larger, please check the smaller of the two and tell me if it is hot about 8 inches 25cm from the compressor?