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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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We need a new glass door front Creda oven. can you help me

Customer Question

We need a new glass door front for our Creda oven. can you help me find one?
Submitted: 10 months ago.
Category: UK Appliance
Expert:  Daniel T. replied 10 months ago.

Hi

Can you post the model number of the oven please.

Regards

Customer: replied 10 months ago.
we think it is EBU 312 or EBO 312 the number is ***** off at the top
Customer: replied 10 months ago.
Could be EDO or EDU
Expert:  Daniel T. replied 10 months ago.

Im afraid none of them numbers are coming up on the creda service site.

Is that all you can make out on the rating plate?

I don't suppose you can post a picture of it on here can you?

Customer: replied 10 months ago.
the large oven door is missing - broken it was all glass
Expert:  Daniel T. replied 10 months ago.

Thanks for the picture.

Are you in the UK or the USA?

Customer: replied 10 months ago.
No we are in the US - Des Moines Iowa
Expert:  Daniel T. replied 10 months ago.

Arrr that's why I cannot find it as im in the UK so only have access to there UK models.

I will opt out of this and another expert in the US will pick this up for you and help you.

Customer: replied 10 months ago.
This is a UK oven - is this it? Why do they not put the measurements??
http://www.partmaster.co.uk/oven-outer-glass-door/product.pl?pid=4689524&query=creda+glass+oven+outer+door
Expert:  bonzaco replied 10 months ago.

OK the model number is ***** 312 Convection Oven. Now this is the problem which perhaps needs explaining, generally the Hotpoint Creda Cannon Group worked this way, Washing machines were made in the Hotpoint factory whilst cookers/tumble dryers were made in the Creda factory. However at about the time your cooker was made this group had just been taken over by the Indesit group who subsequently closed both plants down and imported from their Italian facilities. Within months they stopped producing UK manufactured spares for these UK manufactured ovens. Indesit has subsequently been purchased by Whirlpool and so the cycle goes on. I have tried every source that I have in the UK and whilst many list your model the only spare parts available are usually fan motors, grill elements or switches. No doors or their components at all. The only chance you have is to come across a door on Ebay or one of the second hand sites you have out there. Whilst I appreciate Your frustration 'it is what it is' Its called built in obsolescence. Ian

Customer: replied 10 months ago.
Hi Ian, thanks for your response. Does this mean we need to buy a whole new oven? I found this part on this site. What do you think???
http://www.partmaster.co.uk/outer-door-glass/product.pl?pid=1600492&query=creda+glass+oven+outer+door
Expert:  bonzaco replied 10 months ago.

If you are not too pushed for time perhaps you can leave this with me for a day or so and I will see what I can come up with. I have a few colleges who might just have one tucked away somewhere, Is it only the outer door that you require? I would personally be a bit reluctant to spend £50 on a glass that subsequently didn't fit.

Customer: replied 10 months ago.
Take as much time as you need. We can still use the oven. We don't want to have to replace the entire oven
Expert:  bonzaco replied 10 months ago.

What would be helpful is if you can advise what the distance is (center to center) between the door handle fitting screws?

Customer: replied 10 months ago.
17.75 inches or 451mm - between the door handle fitting screws - approximately
Expert:  bonzaco replied 10 months ago.

OK leave it with me, I will find out tomorrow if the part listed has that spacing, if so then we might be in with a chance.

Customer: replied 10 months ago.
Hooray! THANK YOU
Expert:  bonzaco replied 10 months ago.

What colour is your outer door?

Customer: replied 10 months ago.
It is white - see pictures
Expert:  bonzaco replied 10 months ago.

OK I need everything you have got on the rating plate, serial number product code anything that can give me more to allow Hotpoint to give me a part number.

Customer: replied 10 months ago.
EDO 312 Convection Oven. Please tell me where is the "rating plate"?
Customer: replied 10 months ago.
Found it 40 1 00053
Customer: replied 10 months ago.
Is anyone there???
Expert:  bonzaco replied 10 months ago.

Yes haven't forgotten you, going through a list of suppliers trying to get one for you.

Customer: replied 10 months ago.
thanks we are on the road but will check for your emails once a day
Customer: replied 10 months ago.
any luck?
Customer: replied 10 months ago.
still waiting.....
Customer: replied 10 months ago.
NEED an update please. We want to start looking for a new oven