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Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 19092
Experience:  Highly accurate diagnostician with over 30 years experience!
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It's Seb. This is regarding a new Miele WT2796 Washer Dryer

Customer Question

Customer: It's Seb. This is regarding a new Miele WT2796 Washer Dryer
JA: Thanks. Can you give me any more details about your issue?
Customer: It was recently installed. I haven't used it yet, when I switch it on the display says that the transit brackets need to be removed, even though it was apparently tested by the installation team
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: Do I pay via pay pal?
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: UK Appliance
Customer: replied 11 months ago.
I cannot see if transit bars have been removed or not as the machine is built into a cupboard.
Expert:  Kelly replied 11 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the bars have not been removed, the tub will not turn easily and the entire tub assembly will be very solid. If you open the door and move the tub and try to spin it, does it move?

Customer: replied 11 months ago.
Hi Kelly, I'd say it moves quite easily! I can spin it with one hand.
Expert:  Kelly replied 11 months ago.

Does the whole assembly move side to side and up and down at all?

Customer: replied 11 months ago.
Can you clarify what you mean by assembly?
Expert:  Kelly replied 11 months ago.

The inner and out tubs together, can you push them to one side a little or is it locked in place?

Customer: replied 11 months ago.
I can push them.
Expert:  Kelly replied 11 months ago.

Okay, so the issue is related to the PCB Control Module. Can you get to the outlet to unplug it for an hour or so?

Customer: replied 11 months ago.
I switched off the mains earlier for a good couple of hours.
Expert:  Kelly replied 11 months ago.

That is not good. Is this machine new and under warranty?

Customer: replied 11 months ago.
it is.
Expert:  Kelly replied 11 months ago.

I suspect the PCB control module is going to need to be replaced. I would call for warranty repair as that part is pricey. I am happy to help if you decide to proceed.

Customer: replied 11 months ago.
That's bad news. How annoying. Will try and call for warranty repair. Thanks
Expert:  Kelly replied 11 months ago.

I agree, sorry it was not something easy.

Customer: replied 10 months ago.
Just thought I'd tell you that I managed to fix the problem yesterday. It actually had a very easy solution and now I wish i hadn't paid so much money for this conversation. Thanks for trying though.