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Daniel T.
Daniel T., Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 14993
Experience:  25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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I have a new schott ceran which is locked, how do I unlock

Customer Question

I have a new schott ceran which is locked , how do I unlock
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Daniel T. replied 1 year ago.

Hi

Can you post the make and model number of the hob please.

Regards

Customer: replied 1 year ago.
Schott ceran ....9000 938829
Expert:  Daniel T. replied 1 year ago.

Schott ceran is just the makers of the glass not the hob itself.

Do you have an instruction book with the hob that tells you what make of hob it is?

If not then do you have a button of a key on there?

Customer: replied 1 year ago.
It is the glass job which is locked from new... I have no instruction manual , just what I have provided
Expert:  Daniel T. replied 1 year ago.

Ok this makes it harder not knowing what brand of hob it is.

But we should be able to sort this out still. Did you see if theres a picture of a key on the touch buttons on the hob?

Customer: replied 1 year ago.
Brand is Siemens ...
Picture of key is on right hand side
Customer: replied 1 year ago.
Sorry, picture of key is on left hand side next to on/off
Expert:  Daniel T. replied 1 year ago.

Ok as its a siemens then try this.

Press and hold the key button for about 10 seconds and that should take the lock off.

If not then press and hold the on/off button again for 10 seconds and see if that works.

Try them and see what happens and let me know.

Regards

Customer: replied 1 year ago.
Have some more info.... Siemens EH611fn17f... Table flex induction touch slider so cadre...
It is still not working ',,,
Customer: replied 1 year ago.
When I press the security key , there is a lot of bleeping
Expert:  Daniel T. replied 1 year ago.

Ok that model to turn the lock off you press and hold the key for 10-20 seconds and that turns the lock off.

If that's not doing it then what makes you think the lock is on?

Customer: replied 1 year ago.
My no is 07770 66 80 28
Customer: replied 1 year ago.
Still not working...
Expert:  Daniel T. replied 1 year ago.

Ok what makes you think its locked then?

Is the red key lit up?

Customer: replied 1 year ago.
We had a Simens before which had a safety switch .... This seems to have similar setting with Beebs to tell you when it is working or in demonstration mode .
This is its first day of use ...it seems to be tripping back to the security lock
Customer: replied 1 year ago.
When I press the security key I get nos flashing on flexible zone and minute timer
Expert:  Daniel T. replied 1 year ago.

Ive been looking and I have the instruction manual for this hob so ive just uploaded it so click the link below and you can down load it.

The lock section is on page 10 so scroll down to there and have a look at that and try that and see what happens.

Also as its an induction hob I take it you have a pan on the rings when you try and turn them on?

Have a look at the manual and see how you get on and let me know.