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Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 19041
Experience:  Highly accurate diagnostician with over 30 years experience!
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Here. My Samsung American style fridge freezer has strangely

Customer Question

Customer: Hi ***** ***** here. My Samsung American style fridge freezer has strangely altered temperature! I noticed food in freezer had started to defrost and temp was reading 4 degrees instead of -19....i have tried to reset but still only reaching +5. Fridge also altered but seems to have settled at 3 now.......any idea what could be wrong?
JA: Thanks. Can you give me any more details about your issue?
Customer: no not really. just noticed yesterday that food had started defrosting in freezer. initially assumed that maybe door hadnt been closed properly, however when temp didnt recover my husband reset it but it didnt go below +4. This morning both fridge & freezer were reading +4 so we switched off at mains, waited 15mins then powered up again and reset for -19 & +3, fridge has settled at +3 but freezer only reaching +5. At a loss now....
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to UK Appliance Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
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Submitted: 11 months ago.
Category: UK Appliance
Expert:  Kelly replied 11 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect you have an air flow issue, probably defrost related. Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?

May I please have your model number so I am able to provide you with accurate, model specific information?