How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 19710
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

We have a beko upright fridge freezer, it's about 5 years

Customer Question

We have a beko upright fridge freezer, it's about 5 years old. Recently we have had a recurring problem, we noticed that the freezer was starting to defrost, a friend of mine advised me to remove the rear cover plate inside the freezer section and of course making sure that I had switched off, he told me to do a defrost using a hair dryer. This worked fine and everything was OK for about 1 month, then it went again and tonight I had to do another defrost via the hairdryer. It starts up again just fine, but we only get a matter of weeks before it will go again. Could it be that it is building up too much ice around the metal grills inside and that's taking about 3-4 weeks, could this be the problem.? Kind Regards ***** *****
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! There is a component in the defrost circuit that is not working. Do you have a meter to perform any testing with?

Customer: replied 1 year ago.
Hi Kelly no I don't have any testing equipment, Joiner by trade.
Expert:  Kelly replied 1 year ago.

Without testing, any part replacement would be a guess. The heater is the most likely to have failed. It is behind the rear wall in the freezer section and at the bottom of the aluminum evaporator coil. Often times, when they fail they will show visible signs of damage.