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Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 19029
Experience:  Highly accurate diagnostician with over 30 years experience!
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We followed the instructions to start a cycle at the ghest

Customer Question

We followed the instructions to start a cycle for cotton at the highest temperature before use but the water did not drain. As the manual said 'before use' we started the cycle without clothes in the drum. Can you please advise?
Submitted: 11 months ago.
Category: UK Appliance
Expert:  Kelly replied 11 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the water did not drain, either there is an obstruction in the drain line or the pump is not working. Can you hear the pump turn on when it should be draining?

May I please have your model number so I am able to provide you with accurate, model specific information?