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Daniel T.
Daniel T., Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 14809
Experience:  25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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I have cleared the ice and unblocked the drain as you

Customer Question

I have cleared the ice and unblocked the drain as you advised now the fan runs, but it does not get the freezer very cold and after two hours the red light comes on.
Submitted: 12 months ago.
Category: UK Appliance
Expert:  Daniel T. replied 12 months ago.

Ok how did you clear the ice?

Did you remove the cover at the top or just turned it off for 24 hours?

Also how long has it been running for since you turned it back on?

Customer: replied 12 months ago.
I removed the cover and poured warm water through it catching the water in a bowl
Expert:  Daniel T. replied 12 months ago.

Ok now its turned on is there any cooling at all in the freezer that you could feel?

Is the compressor at the back running?

Customer: replied 12 months ago.
My phone no. 01327 855670
Customer: replied 12 months ago.
Your file will not take my number
Customer: replied 12 months ago.
the compressor at the back is running
Expert:  Daniel T. replied 12 months ago.

Not sure if you are seeing all my replies as I do ask a few questions but only get just an answer back for one. Are you seeing this online or via an email?

Is there any cooling at all inside the freezer?

Can you hear the fan inside the freezer running?

Customer: replied 12 months ago.
Very little Cooling inside freezer
Yes I can hear the fan inside the freezer
Expert:  Daniel T. replied 12 months ago.

Ok if the compressor is running and the fan is as well then im afraid it will be a system fault here. It will be either a blockage in the system, Short of gas or a poor pumping compressor.

Im afraid for either of them you will need to get a fridge engineer in as they will need to put there gauges on the back and see what pressure the compressor is pumping at as this isn't a diy repair.

For the fault you have it has to be a system fault as nothing else will cause this as if the compressor is running and theres no cooling then its not pumping any gas around so that's why its not working here.

Sorry its not good news but if you need anymore info just get back to me.

Regards

Customer: replied 12 months ago.
Thanking you for your assistance I feel that you have been a great help it's unfortunate that the freezer is beyond DIY repair. Your service has been excellent.
David C. Wallace
Expert:  Daniel T. replied 12 months ago.

Your very welcome, Just sorry it wasn't good news for you.

If you could rate the answer I gave if you haven't already that would be great.

Many thanks