UK Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect that the drum may be unable to turn smoothly due to excess movement during transit. Can you easily turn the drum by hand?
Okay, that is not the issue then. F12 indicates a communication failure between the front and rear electronic boards. The boards and/or wiring are faulty or loose/disconnected, causing the problem. You need to check all of the plugs and connections on both boards, unplugging them and plugging them back in, checking the wiring and all connections. If all found to be okay, you need to begin replacing boards, starting with the main board at the bottom rear.
Okay, did you get a look at those connections and remove each one and reset it to the boards?
The next step will be to replace the main electronic control board then.
Yes, that is not a great error to get because it is so broad and can be caused by so many things.
Yes, of course. Take care....