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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a PowerPOint 6KG washing machine and it's not filling

Customer Question

Hi I have a PowerPOint 6KG washing machine and it's not filling up correctly so the clothes are half dry when finished. The input hose has no kinks and good pressure so it appears to be an issue somewhere between the input and the washing barrell.
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Rob replied 1 year ago.

Im so sorry that no oneelse has responded to you.

Apologies for my delayin replying, I only just came online and saw your question. Are youstill looking for help with this?

Please don't rate myanswer until we have explored all possible avenues. Please just usethe reply button to contact me.

This sounds like the drum is not actually rotating

Can you check that and also get me the model number?

Thanks

Rob

Customer: replied 1 year ago.
Hi Rob
I don't have the washing machine in front of me - I've sent a message to find out the model number. But I do know that if you fill the drum manually, it does wash the clothes OK so the drum must be spinning OK
Neil
Expert:  Rob replied 1 year ago.

Hi Neil

Strange!

Ill await the model number

Thanks

Rob

Customer: replied 1 year ago.
It was purchased in January 2013 and the model number is ***** p35126glw or p35106glw. I just found the manual
Expert:  Rob replied 1 year ago.

Hi

Thanks

Unfortunately I cant ind any technical information on either of these numbers

So, Ill opt out.

Thismeans that if someone else has this information, they will respond toyou directly.

Inthe meantime, please DO NOT rate or respond to this question, as thiswill lock your question

Thanks

Rob