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Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 19129
Experience:  Highly accurate diagnostician with over 30 years experience!
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My Hotpoint Ultima had an issue when spinning and the

Customer Question

My Hotpoint Ultima had an issue when spinning and the machine literally 'jumped' in the air. Since then it will not run a spin cycle, it just starts - fills with water then empties after a couple of minutes and ends. Any thoughts?
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect there is a suspension component that broke and allowed the machine to jump and likely disconnected a wiring harness. Can you get a look at the machine inside the cabinet to look for damaged components or loose wiring?

May I please have your model number so I am able to provide you with accurate, model specific information?