How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 19097
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

My age lavamat won't take the softener solution from the

Customer Question

My age lavamat won't take the softener solution from the compartment - otherwise working fine. Tray is clean and no obvious obstructions inside the tray slot. It is taking washing powder from the washing compartments OK
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The problem is likely with the valve that floods the compartment. Does the softener stay in the tray or is it filled with water at the end of the cycle?

Customer: replied 1 year ago.
The softener just stays in the tray
Expert:  Kelly replied 1 year ago.

Thank you. I suspect the water inlet valve will need to be replaced.

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 1 year ago.
The model is a Lavamat L64840
Expert:  Kelly replied 1 year ago.

The cold valve is available below.

CLICK HERE