How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 19029
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

The turntable on our micromat-combi does not operate. I have

Customer Question

The turntable on our micromat-combi does not operate. I have tried several times to turn it back on with no success
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If everything else is working, you likely have a faulty turn table motor. Any strange noises, like grinding or clicking when it is running?

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 1 year ago.
The model no. is MCC3381E-m
Product no. is 947 640 708.
There are no strange noises, it is possible to turn the turntable on/off by pressing the buttons as described in the manual and 'plate off' is displayed but unable to turn back on.
Expert:  Kelly replied 1 year ago.

The only way to determine if the control is not sending the power to the motor or if the motor is faulty is to measure voltage at the motor. Do you have a meter to test voltage?

Customer: replied 1 year ago.
I have a multimeter
Expert:  Kelly replied 1 year ago.

Can you access the motor and test it for voltage when it should be running?