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Daniel T.
Daniel T., Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 15465
Experience:  25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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We have KIM29473GB/02 and the temperature in the freezer

Customer Question

Hi we have KIM29473GB/02 and the temperature in the freezer fluctuates between -20 and plus 2 degrees. we have defrosted and left for a week but no different. do you know of this problem? Phil
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Daniel T. replied 1 year ago.

Hi

Are you able to access the back of the appliance and feel the compressor at the bottom and see if this is hot to touch?

Regards

Customer: replied 1 year ago.
It is built in unit we could only access rear by dismantling and pulling appliance out.
Phil
Expert:  Daniel T. replied 1 year ago.

Hi

I relise it was a built in but was just checking incase you was able to pull it out and check.

To be honest theres 2 things that can cause this fault and thats the control unit inside the fridge that you alter the setting or the compressor at the back.

Now to check you would need to pull the appliance out and when it stops cooling feel the compressor and if its hot then the compressor is the fault as its overheating and cutting out which can happen on these. In this case the compressor will need to be replaced by a fridge engineer in as this isnt a diy repair as it will involve regassing it.

But if the compressor stops running and its cold then its probberly the control unit inside the fridge which will need to be replaced.

They are the only 2 things that can cause this fault on your model im afraid.

Regards

Customer: replied 1 year ago.
Thanks Will try to pull out will need help so will get friend to help tomorrow night then will advise
Expert:  Daniel T. replied 1 year ago.

No worries thats fine.

Customer: replied 1 year ago.
Had to get torx bit to dismantle done now when pulled out the compressor was hot. it had only just stopped cooling as we switched the fridge/freezer to remove it.
Customer: replied 1 year ago.
is it worth getting compressor or a new appliance not sure as you didn't answer last response