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Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 19029
Experience:  Highly accurate diagnostician with over 30 years experience!
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My bosch exxcel KGN34VW20G/02 freezer section has de-frosted

Customer Question

my bosch exxcel KGN34VW20G/02 freezer section has de-frosted and side panel is hot to touch on outside. Upper fridge section seems ok. Any thoughts on what might be wrong with freezer?
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The condenser fan motor that runs to cool the compressor has probably stalled. Can you check the compressor area to see if the condenser coil is clean and the fan is running? Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?