How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 19119
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

New smeg dwa315x dishwasher door won't close. There is

Customer Question

New smeg dwa315x dishwasher door won't close . There is nothing obstructing the door can you help
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the door will not get to the latching point and there are no obstructions, the hinges may have been damaged during installation. If you open the door all the way, does it slope down or lay flat? If it closes but will not latch, the latch may be locked or broken. Does it close and just not latch?

Customer: replied 1 year ago.
Door lays flat , does not get close enough to latch ,worked fine for first week and then door would not shut
Expert:  Kelly replied 1 year ago.

Are you able to pull it out to get a look at the hinges to see if they are hitting on something on the cabinet?