How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel T. Your Own Question
Daniel T.
Daniel T., Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 14833
Experience:  25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
15468697
Type Your UK Appliance Question Here...
Daniel T. is online now
A new question is answered every 9 seconds

My Samsung fridge, not the freezer stopped working. We have

Customer Question

Hi, My Samsung fridge, not the freezer stopped working. We have turned it off for 2 days and switched it back on again and now seems back to normal. But I have just read here it is likely to stop a gain after 2 weeks or so. So am wondering what to do...
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Daniel T. replied 1 year ago.

Hi

What model is this please.

Is it a side by side appliance?

Regards

Customer: replied 1 year ago.
Samsung RL38SCPS
Expert:  Daniel T. replied 1 year ago.

Hi

Thanks for that. The fridge as you have found gets its cooling from the freezer. So if you had to defrost it to get it working then too much ice had built up on the evaporator unit inside the freezer.

Now there can be a few things that causes this. Either a faulty defrost heater, faulty defrost sensor or a blocked drain gutter.

Now if its a blocked drain gutter this will be a one off so the fault shoudnt come back again once its been defrosted. So if this was the problem then it will be fine.

But if after a few weeks it does it again then its a fault on the auto defrost side. For this you need to access the defrost heater inside the freezer and test it with a multi meter and see if faulty and replace it from there.

But just see how it goes as fingers crossed it could have been a blocked gutter with ice which does happen. But if it goes again then just get back to me. Even if is a few weeks later get back to me on here and i can help you. As once you rate the answer it doesnt close the question as you can post back on here a few weeks later and come back to me as thats not a problem.

Regards

Customer: replied 1 year ago.
Thanks for the advise. Will see what happens . Nicola
Expert:  Daniel T. replied 1 year ago.

No worries, Fingers crossed its a one off but if it goes again just get back to me. Im online nearly every day during the evenings.