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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Bought a Electrolux Stick Mixer just 12 months ago, looked

Customer Question

Bought a Electrolux Stick Mixer just 12 months ago, looked ideal for the job, but all of a sudden it failed. Motor goes but won't drive attachments, what has happened and can it be fixed. Thanks Brian.
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Rob replied 1 year ago.

Im so sorry that no one else has responded to you.

Apologies for my delay in replying, I only just came online and saw your question. Are you still looking for help with this?

Please don't rate my answer until we have explored all possible avenues. Please just use the reply button to contact me.

Can you tell me the model number please?

Customer: replied 1 year ago.
Model ESTM6300 Yes I am still waiting. Brian
Expert:  Rob replied 1 year ago.

Hi Brian

This sounds like the coupling between the motor and the accessories has failed.

I am afraid that no one in New Zealand is listing this part

The product is under warranty for 12 months, so depending on the date you purchased this, it may still be under warranty.

In either event you should contact Electrolux on 0508 730 730 , they are in Aukland

Sorry there wasnt an "easy" fix on this one

Please dont shoot the messenger

Can I ask you to take a moment and rate myresponses so far? Please use the smiley faces / stars, which youshould now see. Please remember you are rating me personally, not thewebsite or the problems you have had with this machine.
This willnot close your question and you can still come back to me if you needmore help
Thanks
Rob

Expert:  Rob replied 1 year ago.

.