UK Appliance Repair Questions? Ask a Technician for Answers ASAP
Does the tub come out of balance a lot? The scratches on the back panel are usually indicative of excessive tub movement. The tub has shock absorbers on the bottom to help with movement, one may be broken or worn and not able to maintain position well.
You will just need to get a look under the tub once the back panel is removed. There is no hurry, just post back as you are able. Well wishes to you, my friend. I hope you get to feeling better soon!