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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My candy alise GO W 475 is stainblaster and 90 are flashing

Customer Question

Hi my candy alise GO W 475 is stainblaster and 90 are flashing 3 times. I have tried drainging the front tubes on the bottom left but still doesnt work
Submitted: 1 year ago.
Category: UK Appliance
Customer: replied 1 year ago.
It starts but doesn't rinse or spin then the stain blaster and 90 flash 3 times then stops and then flashes 3 times and just continues to do that. If I switch off at wall and turn on and start again it does the same thing. It starts but doesn't rinse or spin
Expert:  Rob replied 1 year ago.

Im so sorry that no oneelse has responded to you.

Apologies for my delayin replying, I only just came online and saw your question. Are youstill looking for help with this?

Please don't rate myanswer until we have explored all possible avenues. Please just usethe reply button to contact me.

Can you confirm that it will fill and agitate in the wash correctly?

Thanks

Rob

Customer: replied 1 year ago.
it does
Expert:  Rob replied 1 year ago.
Thanks
Then, when the water should leave the drum, is it all pumped away?
Rob
Customer: replied 1 year ago.
it is just leaves the clothes soaking but most of water has gone
Expert:  Rob replied 1 year ago.

OK

And if you put the machne to spin, will it spin?

Customer: replied 1 year ago.
I've just put it on a spin cycle and its spinning
Expert:  Rob replied 1 year ago.

OK

How and where is the waste hose connected to the house waste?

Expert:  Rob replied 1 year ago.

I have to step out for a while and will respond when i get back

Customer: replied 1 year ago.
There is a pipe from the back of the washing machine that goes into a thick what I believe is a waste pipe. The spin cycle I did I'm not sure if it finished or not because it had stopped when I went back in and it was flashing again
Expert:  Rob replied 1 year ago.

OK

take the waste hose out and put it into a bucket on top of the machine.

Let it do a rinse and the final spin. Let me know if it pumps out all the water and spins correctly

Customer: replied 1 year ago.
It pumped out most of water. I put it on to spin but it wouldn't do it. Stainblaster and 90 were flashing again. I tried to turn off at wall and back on (which I've been doing to get it started again) this time it won't go on at all and the flashing is now 16 times then break then 16 times and keeps on like that!!!
Expert:  Rob replied 1 year ago.

OK, you say it pumped out MOST of the water. How much was left?

Customer: replied 1 year ago.
Sorry no all the water has gone
Expert:  Rob replied 1 year ago.

OK

I suspect you have a problem with either the motor or the motor control

The first thing you will need to do is to get the motor out and check this for signs of damage or wear.

Let me know what you find.

In the meantime,

Can I ask you to take a moment and rate myresponses so far? Please use the smiley faces / stars, which youshould now see. Please remember you are rating me personally, not thewebsite or the problems you have had with this machine.
This willnot close your question and you can still come back to me if you needmore help
Thanks
Rob