How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 19118
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a Bosch Dryer exxcel condenser -WTL 6305GB/01 -

Customer Question

Hi - I have a Bosch Dryer exxcel condenser -WTL 6305GB/01 - it now goes from the first program dry (I think) straight to Cupboard plus without going through all the programs -can you advise?
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.
Hi, my name is ***** ***** I look forward to helping you! I suspect there may be an issue with the electronic control. Turn the mains supply off for at least 4 hours to reset. Does the behavior change when power is restored? If not, let me know and I can send you the service sheet so we can run the diagnostics program.
Customer: replied 1 year ago.
The issue was the small drive belt (not main drum drive belt) which has been replaced and the issue is now resolved.
Expert:  Kelly replied 1 year ago.
Awesome, glad you got it corrected. Thank you for taking the time to post back with an update, I really appreciate that.